.qel-contact{box-sizing:border-box;max-width:1000px;margin:32px auto;padding:clamp(24px,5vw,60px);background:#fffdf7;color:#514c42;border:1px solid #e4dfd0;border-radius:18px;font:15px/1.85 Arial,Helvetica,sans-serif} .qel-contact *{box-sizing:border-box} .qel-contact header{padding:34px;background:radial-gradient(circle at 95% 10%,#ead6d455,transparent 40%),linear-gradient(125deg,#edf0e4,#faf3e5);border:1px solid #e4dfd0;border-radius:55px 55px 12px 12px;margin-bottom:28px} .qel-contact .eyebrow{font-size:11px;letter-spacing:3px;text-transform:uppercase;color:#788166} .qel-contact h1{font:normal clamp(32px,5vw,48px)/1.2 Georgia,serif;margin:14px 0} .qel-contact h2{font:normal 25px/1.4 Georgia,serif;margin:0 0 14px} .qel-contact p{margin:0 0 14px} .qel-contact section{padding:26px 0;border-bottom:1px solid #e4dfd0} .qel-contact .cards{display:grid;grid-template-columns:1fr 1fr;gap:14px;margin:24px 0} .qel-contact .card{padding:24px;background:#f3f4eb;border:1px solid #e4dfd0;border-radius:12px;overflow-wrap:anywhere} .qel-contact .card:nth-child(2){background:#faf0ec} .qel-contact .card small{display:block;color:#777862;letter-spacing:1px;text-transform:uppercase;margin-bottom:8px} .qel-contact ul{padding-left:22px} .qel-contact .note{padding:18px;background:#faf1e8;border-left:3px solid #b59a89;border-radius:8px} .qel-contact .business{margin-top:28px;padding:26px;background:#f0f1e7;border:1px solid #dde0cf;border-radius:14px} .qel-contact dl{margin:0} .qel-contact dl div{display:grid;grid-template-columns:190px 1fr;gap:16px;padding:12px 0;border-bottom:1px solid #dce0ce} .qel-contact dl div:last-child{border-bottom:0} .qel-contact dt{font-size:11px;letter-spacing:1px;text-transform:uppercase;color:#777862} .qel-contact dd{margin:0;overflow-wrap:anywhere} @media(max-width:600px){.qel-contact{margin:16px auto}.qel-contact header{padding:26px 22px;border-radius:32px 32px 10px 10px}.qel-contact .cards{grid-template-columns:1fr}.qel-contact dl div{grid-template-columns:1fr;gap:4px}}

Contact Us

How can we help?

Have a question about one of our knitted or woven textile products, an existing order, shipping, tracking, payment, a return, or a refund? Contact the Qelzunaviro™ customer-support team and we will be happy to assist you.

Questions About an Existing Order

Please include your order number and the email address used during checkout when contacting us. Providing these details helps our team locate and review your purchase more efficiently.

Problems With Your Order

If your item arrives damaged, defective, incomplete, incorrect, or materially different from the product description, please contact us promptly.

Because Qelzunaviro™ offers knitted and woven textile products, product finishes, materials, packaging, and protective components may vary by item.

Please include:

• Your order number.
• A clear description of the issue.
• Relevant photographs or videos, where appropriate.
• A photograph of the shipping label and exterior packaging.

After the issue has been reviewed and confirmed, we will provide an appropriate replacement, reshipment, refund, or return solution at no additional cost for an error attributable to us.

Before Returning an Item

Please contact our customer-support team before shipping any merchandise back to us.

Do not automatically send returns to our registered business address. Once your return request has been reviewed and approved, customer support will provide the appropriate return warehouse address and return instructions.

Response Time

We aim to respond to customer inquiries within 24 hours. Requests requiring further investigation with a shipping carrier, payment provider, fulfillment partner, return facility, or another relevant service provider may require additional review time.

Customer service hours: 8:00 AM – 10:00 PM Daily.